South Africa Flag logo

South African Skeptics

September 29, 2020, 03:34:11 AM
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
Go to mobile page.
News: Follow saskeptics on twitter.
   Skeptic Forum Board Index   Help Forum Rules Search GoogleTagged Login Register Chat Blogroll  
Pages: [1]   Go Down
Author Topic:

Vodacom's lack of customer service

 (Read 632 times)
0 Members and 1 Guest are viewing this topic.
Hero Member

Skeptical ability: +10/-2
Offline Offline

Posts: 2128

« on: March 04, 2010, 13:58:09 PM »

My ex got my 13 year old son a family top-up cellphone contract a couple years ago in order for them to stay in touch. R135 per month and he built up a nice balance eventually to the region of R500. We ensured that we blocked any internet access and other adverse temptations.

However, about two weeks ago, the lad received an sms advertising games to be downloaded - FOR FREE!!!! - and being 13 years old, the resistance was zero, he replied....

Well, today's the 4th of the month, and he's flat broke. Between his Dad and I, we've now attempted to block the number, unsubscribe the "service" (he's received squat all games) - this "service" is eating a wholesome R28 a DAY off his airtime. Vodacom is wholly and completely uninterested in our troubles, I'm CERTAIN that they could block this debit on his account, but they rather suggested we cancel the contract (at a penalty fee of-course).

The ex just notified me that Hello Peter has been inundated with this scam, and yet Vodacom - our lovely service provider is apparantly an eager and willing conspirator to this.

Its so ANNOYING!!!
Hero Member

Skeptical ability: +8/-4
Offline Offline

Posts: 1829

skeptical mantis is skeptical

adele horn
« Reply #1 on: March 04, 2010, 15:00:40 PM »

I have been clumps of hair of with MTN, though on a seperate complaint.

things to do: 
search on the interent for any and all email adresses ending in  and email bomb the fuckers.
send a mail to the consumer forum.

so far, i havent had joy yet, but at least i know that im not talking an fucking voice automated drone.  or someone on the other end picking her delicate nostrils.
Pages: [1]   Go Up

Jump to:  

Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC
Page created in 0.235 seconds with 23 sceptic queries.
Google visited last this page March 29, 2019, 07:55:37 AM
Privacy Policy